§0. Acceptance of the Terms and Conditions and the Returns Policy

1. By placing an order through the online store, the Customer confirms that they have read, understood, accepted, and agree to comply with these Terms and Conditions, the Returns Policy, Complaints Policy, and Delivery Policy.

2. Every Customer confirms that, prior to concluding the purchase agreement, they had the opportunity to review the applicable store policies.

3. Completion of payment for an order constitutes full acceptance of all provisions contained in these Terms and Conditions, the Returns Policy, Complaints Policy, and Delivery Policy.

4. The Customer agrees to provide accurate, complete, and up-to-date information necessary for the proper processing and delivery of the order.

5. The Seller shall not be liable for any consequences resulting from inaccurate, incomplete, or outdated information provided by the Customer, including but not limited to an incorrect delivery address, telephone number, or email address.

6. If a shipment is returned to the sender due to incorrect information provided by the Customer, refusal to accept delivery, or failure to collect the shipment within the designated time, the Seller reserves the right to deduct any logistics, warehousing, return shipping, and reshipping costs incurred.

7. The Seller shall not be liable for delays, delivery failures, or non-receipt of email communications caused by email service providers, spam filters, incorrect email addresses provided by the Customer, or any other circumstances beyond the Seller's reasonable control.

8. The Seller reserves the right to refuse to process an order where there is a reasonable suspicion of fraud, abuse, attempted deception, or any activity intended to cause harm to the Seller.

9. Any attempts involving fraudulent chargebacks, false claims, unjustified complaints, or other actions causing financial or reputational damage to the Seller may be reported to the appropriate authorities and pursued through all available civil or legal remedies.

10. Any matters not governed by these Terms and Conditions shall be subject to the applicable laws of the Republic of Poland.

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RETURNS, COMPLAINTS AND DELIVERY POLICY

§1. Right of Withdrawal

1. Consumers have the right to withdraw from a distance sales contract within 14 calendar days of receiving the order without providing any reason.

2. To exercise the right of withdrawal, the Customer must first notify the Seller by email using the contact address provided in this Policy.

3. Returns sent without prior notification may be refused or returned to the sender at the sender's expense.

4. The withdrawal period is deemed met if the Customer submits the withdrawal notice before the expiration of the 14-day period from the date of receipt of the product.

§2. Conditions for Accepting Returns

1. The Customer is responsible for any reduction in the value of the product resulting from handling or use beyond what is necessary to establish the nature, characteristics, and functioning of the product.

2. Returned products should be sent back in a condition that allows them to be resold.

3. Products must be securely packaged to prevent damage during transit.

4. If the returned product has been damaged due to the Customer's actions or shows signs of use beyond what is reasonably necessary to inspect it, the Seller reserves the right to reduce the refund amount proportionally to the loss in value.

§3. Return Procedure

1. Notify the Seller of your return request via email.

2. Wait for confirmation of your request and return instructions.

3. Return the product in accordance with the instructions provided.

4. The Seller reserves the right to designate a return address different from the original shipping address.

§4. Return Shipment Requirements

1. Returns are accepted only through the carrier designated by the Seller.

2. Cash-on-delivery (COD) return shipments will not be accepted.

3. Shipments requiring the Seller to pay additional fees upon delivery will not be accepted.

4. Shipments sent contrary to the provided return instructions may be refused.

§5. Return Shipping Costs

1. The direct cost of returning the product shall be borne by the Customer.

2. The original delivery cost will only be refunded where required by applicable law.

3. Any additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery option shall not be refunded.

§6. Refunds

1. Refunds will be issued no later than 14 days from the date the Seller receives the Customer's notice of withdrawal.

2. The Seller may withhold the refund until the returned product has been received or until proof of return shipment has been provided, whichever occurs first.

3. Refunds will be made using the same payment method originally used by the Customer unless both parties agree otherwise.

§7. Responsibility for Return Shipments

1. The Customer is responsible for properly packaging and securing the returned shipment.

2. The Customer bears the risk of loss, damage, or misplacement of the returned shipment until it has been delivered to the Seller.

3. Customers are advised to retain proof of shipment.

§8. Order Delivery

1. Estimated delivery times are provided for informational purposes only and do not constitute guaranteed delivery dates.

2. The Seller shall not be liable for delays caused by courier companies, postal operators, customs authorities, weather conditions, force majeure events, peak logistics periods, or any other circumstances beyond the Seller's reasonable control.

3. Delivery delays caused by the carrier shall not constitute grounds for compensation, reimbursement of additional expenses, or any other claims against the Seller, unless otherwise required by applicable law.

4. Providing an incorrect or incomplete delivery address may result in delays in delivery, for which the Seller shall not be held responsible.

§9. Complaints

1. If the Customer receives a damaged product or a product that does not conform to the order, they should submit a complaint promptly after discovering the issue.

2. To facilitate the complaint process, the Customer is encouraged to provide photographic evidence.

3. Complaints will be reviewed within 14 days of receiving all required information.

4. The Seller may request additional information or photographs necessary to assess the complaint.

§10. Rejection of Complaints

The Seller may reject a complaint if the damage results from:

a) improper use;

b) use contrary to the intended purpose;

c) unauthorized modifications made by the Customer;

d) mechanical damage occurring after delivery of the product;

e) normal wear and tear resulting from regular use.

§11. Contact

For returns, complaints, or order-related inquiries, please contact us:

Email: kcqplus101@gmail.com